Extra Help and Support
If you or a family member needs extra help, we’re here for you. We can support a range of access needs, including large print, and help with claims or understanding your cover.
If you want a family member, friend or carer to talk to us on your behalf, you can add them as a third-party representative.
With your permission, they can:
- Discuss your policy or claims
- Provide information for you
- Receive updates
They can’t change your cover or payment details unless you allow this.
You can add a representative by completing our Third-Party Consent Form and returning this to us at [email protected] or by calling us to give verbal permission. You can change or remove this at any time.
Claim forms
Submitting your claim online is quicker and easier. We’ll receive it instantly, you can track its progress and it helps us to reduce paper waste.
If you’re unable to claim online, you can download a claim form below and submit your claim to us by post at: Westfield Health, PO Box 340, Sheffield, S98 1XB.
Other support resources
Contact our customer care team
- Ask us a question
- Find out more about what we do
- Discuss health and wellbeing strategy
