If, as a result of an emergency, a claim arises when you are temporarily travelling away from home anywhere in the World, on business or for pleasure, you can still make a claim. You (and if the claim relates to them your dependent child) must be resident in the UK for a minimum of 6 months each year to be eligible for cover on this plan. When you submit a receipt for money that you have paid, we will use the currency exchange sell rate, supplied by our bank, on the date we process the claim.
If we request it you must provide us with evidence of your travel dates, these must be for a period of less than 28 days. All documentation supporting your claim should be in English. Entirely at our discretion we may agree to accept an English translation accompanying the original documents, when you have provided this at your own expense.
What benefits are covered (if included on your policy):
- Dental Accident
- Emergency Dental treatment
- Optical – replacement eyewear (glasses or contact lenses)
- Emergency admissions for In-patient or Day Surgery
- DoctorLine
- 24 Hour Advice and Information Line
All other benefits and services are not available.
Your health cash plan is not a travel insurance policy.
Please note, these details are intended as a general guide. For exact information about what’s covered in your plan, please refer to your plan guide. You can access it by logging in to My Westfield or by contacting our customer care team on 0114 250 2000 (available 8:30am–5:30pm, Monday to Friday, excluding public holidays).