Using your plan

How to check your benefit balance

Your benefit balance is the amount of money you have to claim for each benefit.

You can check this online via My Westfield or by emailing us at [email protected].

Get your claims paid directly into your bank account

Direct credit is the quickest and easiest way for you to get your money back. To set this up, contact our friendly Customer Care Team at [email protected] or sign in to My Westfield.

Accessing your health and wellbeing services

As well as money back and cash payouts, your cover provides access to valuable health services, to keep you at your fit and healthy best.

View our full range of health and wellbeing services.

Please refer to your plan guide to see what you’re covered for.

Giving something back with Westfield Rewards

As a little thank you for choosing us, we’re giving you access to our exclusive rewards website. It provides access to special offers on all your favourite goods and services from over 1,000 leading retailers, restaurants and destinations, to help your money go further.

Use your plan worldwide

You can even use some of your cover for emergencies when abroad. For example, if you damage your glasses whilst overseas, you can still claim towards the optician’s costs, up to the limits of your plan. We ask that all relevant documentation relating to your claim is in English. See Worldwide cover section of the plan guide for more information.